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Terms of use

These Terms of Service (“Terms”) govern your access to and use of the website https://lookmez.com/ (the “Website”), operated by LOOKMEZ (“we”, “us”, or “our”). By accessing, browsing, or using this Website, you agree to be bound by these Terms, along with our Privacy Policy and other applicable policies. If you do not agree with any part of these Terms, please do not use the Website. Please read them carefully before using our services or making a purchase.

1. General
  • This website is owned and operated by LOOKMEZ.
  • By accessing this website, placing an order, or using any services, you agree to comply with these Terms & Conditions.
  • We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
2. User Account & Responsibilities
  • To access certain features, customers may be required to create an account.
  • You are responsible for maintaining the confidentiality of your account details, including:
    • Password
    • Registered email ID
    • Mobile or WhatsApp number
  • You agree to keep your account information accurate and up to date.
  • Any activity performed through your account will be considered your responsibility.
3. Account Suspension or Termination
  • We reserve the right to suspend, block, or permanently close a customer account without prior notice if:
    • Fraudulent or suspicious activity is detected
    • False information is provided
    • Repeated COD order refusals occur
    • Website misuse or policy violations are found
  • Any misuse may lead to denial of services in the future.
4. Use of Personal Information & Marketing Communication
  • By using our website, you consent to receive:
    • Promotional offers
    • Product updates
    • Marketing messages
    • Post content or announcements
  • These communications may be sent via:
    • Email
    • SMS
    • WhatsApp
  • Customers can opt out of marketing communication at any time.
5. Data Security & Payment Information
  • Customer payment details such as debit card or credit card information are encrypted and securely processed through trusted payment gateways.
  • We do not store sensitive payment information on our servers.
  • We take reasonable technical and organizational measures to protect customer data.
6. Eligibility
  • You must be at least 18 years of age to use this website or make a purchase.
  • By using this website, you confirm that all information provided by you is accurate and complete.
7. Product Information
  • All products listed on the website are fashion jewellery, not real gold, silver, or precious gemstones unless explicitly stated.
  • Product images are for illustration purposes only. Actual colour, size, or finish may slightly vary due to lighting, screen resolution, or photography.
  • We make every effort to display product details accurately; however, minor variations may occur.
8. Pricing & Payment
  • All prices are mentioned in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • Prices may change without prior notice.
  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.
  • Payment options may include prepaid methods and Cash on Delivery (COD) where available.
9. Order Confirmation & Cancellation
  • Orders are confirmed only after successful payment or COD verification.
  • We reserve the right to cancel any order at our discretion.
  • Once an order is dispatched, it cannot be cancelled.
10. Shipping & Delivery
  • Delivery timelines are estimated and may vary based on location, courier partner, or unforeseen circumstances.
  • We are not responsible for delays caused by courier services, natural events, or government restrictions.
  • Shipping charges (if any) will be displayed at checkout.
11. Returns, Replacements & Refunds
  • Returns or replacements are accepted only if the product meets our Return Policy criteria.
  • Customers must:
    • Share Order ID and registered contact number
    • Upload clear photos of the product
    • Provide an unboxing video (mandatory)
  • Products are thoroughly checked for policy compliance before initiating any further process.
  • Items damaged due to misuse, wear & tear, or improper handling are not eligible for return.
  • Refunds (if applicable) will be processed to the original payment method within the specified time frame.
12. Cash on Delivery (COD) Policy
  • COD orders are subject to verification.
  • Repeated refusal of COD orders may result in account restrictions or permanent COD blocking.
  • COD charges (if applicable) are non-refundable.
13. Intellectual Property
  • All content on this website, including images, logos, text, designs, and graphics, is the exclusive property of LOOKMEZ.
  • Unauthorized use, reproduction, or copying of any content is strictly prohibited.
14. User Conduct
  • Use the website for unlawful purposes
  • Upload false, misleading, or harmful information
  • Attempt to disrupt website functionality or security
15. Limitation of Liability
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our liability, if any, is limited to the value of the product purchased.
16. Privacy Policy
  • Your personal information is handled as per our Privacy Policy.
  • We do not sell or misuse customer data and take reasonable steps to protect your information.
17. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, courier disruptions, or government actions.

18. Governing Law & Jurisdiction
  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of court Raxaul Bihar.
Contact Information

For any queries or support, please contact us at:
📧 Email: help@lookmez.com