Refund Policy
At LOOKMEZ, we strive to deliver premium-quality jewellery and accessories. Each product undergoes a quality check before dispatch. Please read our policy carefully before placing an order.
Return Request Window
- All return or replacement requests must be raised within 48 hours of delivery.
- Requests submitted after 48 hours will not be accepted under any circumstances.
Unboxing Video Requirement
- A clear and continuous unboxing video is mandatory for all return, replacement, or refund requests.
- The video must show:
- The sealed outer packaging
- Complete unboxing process
- Clear view of the product and the issue
Requests without a proper unboxing video will be rejected.
Eligibility for Return
To be eligible for a return or replacement:
- The item must be unused, unworn, and in the same condition as received
- The item must be returned in its original packaging, including tags, boxes, and accessories
- The issue must be related to damage, defect, or missing items
Inspection & Approval
- All returned products are subject to inspection upon receipt.
- Replacement or refund will be processed only if the returned product fully complies with our return policy.
Refund Policy
- Refunds are provided only if the same product is out of stock and cannot be replaced.
- If the same product is available in stock, a replacement will be issued instead of a refund.
- Refunds (if applicable) will be processed to the original payment method within the standard processing time.
Replacement Policy
- Approved cases will receive a replacement of the same product, subject to stock availability.
- If the same product is unavailable, customers may receive:
- A refund, or
- An alternative product, or
- Store credit (at our discretion)
- Both-side delivery costs (return shipping + reshipping) must be borne by the customer.
- Shipping charges are non-refundable.
- Approved replacements will be dispatched within 2–7 working business days after successful inspection.
Non-Returnable & Non-Replaceable Cases
Returns, replacements, or refunds will not be accepted in the following situations:
- Change of mind or personal preference
- Size-related issues
- Minor color or design variations due to lighting or screen resolution
- Requests made after 48 hours of delivery
- Products that show signs of use, wear, damage, or tampering
- Missing or edited unboxing video
All product sizes are clearly mentioned in the product specifications.
Please review size details carefully before placing your order. Size-related issues will not be accepted for return, replacement, or refund.
Strict Return Package Policy
- The returned package must contain only the original product.
- If we find any unrelated items, including but not limited to:
- Food items
- Waste material
- Newspapers
- Harmful or hazardous substances
- Any type of gas or chemical material
The return or replacement request will be immediately rejected, and legal action may be taken if required.
Important Notes
- Jewellery items are delicate and must be handled with care.
- We reserve the right to inspect returned products before approval.
- This policy may be modified or updated without prior notice.
- By placing an order on our website, you agree to this Return, Replacement & Refund Policy.
How to Initiate a Return Request
To request a return or replacement, please follow the steps below:
- Share your Order ID and registered contact number.
- Upload at least two clear images of the product showing the issue.
- Attach a clear, continuous unboxing video as mandatory proof.
- Email all the above details to: help@lookmez.com
