Privacy Policy
At LOOKMEZ, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://lookmez.com/ (the “Website”).
By using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information- Name
- Email address
- Mobile number
- WhatsApp number
- Shipping and billing address
- Login credentials (encrypted)
- Order history
- Communication preferences
- Payment details such as debit card or credit card information are encrypted and securely processed through trusted third-party payment gateways.
- We do not store your complete payment or card details on our servers.
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Provide customer support
- Verify transactions and prevent fraud
- Send order updates and service-related communication
- Share marketing messages, offers, promotional content, and updates via email, SMS, or WhatsApp
- Improve website performance and user experience
3. Marketing & Communication
By using our Website or creating an account, you agree to receive:
- Promotional offers
- Product updates
- Marketing communication
- Brand-related announcements
These communications may be sent via email, SMS, or WhatsApp.
You may opt out of promotional communication at any time.
4. Data Security
- We implement reasonable technical and organizational security measures to protect your personal data.
- All sensitive information is encrypted and processed through secure systems.
- Despite our best efforts, no method of transmission over the internet is 100% secure.
5. Customer Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials, including your password and registered contact details.
- Any activity performed using your account will be considered authorized by you.
- Please notify us immediately if you suspect unauthorized access to your account.
6. Sharing of Information
We do not sell or rent your personal data.
Your information may be shared only with:
- Trusted service providers (payment gateways, logistics partners)
- Legal or regulatory authorities if required by law
7. Cookies & Tracking Technologies
- We use cookies to enhance user experience and analyze website traffic.
- You may disable cookies through your browser settings, but some features may not function properly.
8. Account Suspension or Termination
We reserve the right to suspend or terminate accounts found involved in:
- Fraudulent activities
- Policy violations
- Misuse of services
- Repeated COD order refusals
9. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be effective immediately upon posting on this page.
11. Governing Law
This Privacy Policy is governed by the laws of India.
Any disputes shall be subject to the jurisdiction of court Raxaul Bihar.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: help@lookmez.com
